Rear seat belt sensor on passenger side

[April2017]

This came to my attention when I had a passenger sit in back seat. The sensor for middle would continual go off so we latched middle seat until I took it to the dealership.
I went and picked up car and they claimed they fixed the issue. A month later I had company and she did not use a seatbelt and I didn’t get any alarm at all. Took back to dealership and they had my vehicle and told tech that it is not fixed at all. They had my vehicle all day no solution. The service rep said they would be in touch with me the following week. I gave them an extra week and I callled service rep and he said that he would need my car all day. I told him that I would need a loaner. This is my only vehicle. He couldn’t promise a car and they don’t have a list to add my name. Spoke with his boss and she was no help. I am really disappointed in the service department.

 

[Victor Rusk]

This came to my attention when I had a passenger sit in back seat. The sensor for middle would continual go off so we latched middle seat until I took it to the dealership.
I went and picked up car and they claimed they fixed the issue. A month later I had company and she did not use a seatbelt and I didn’t get any alarm at all. Took back to dealership and they had my vehicle and told tech that it is not fixed at all. They had my vehicle all day no solution. The service rep said they would be in touch with me the following week. I gave them an extra week and I callled service rep and he said that he would need my car all day. I told him that I would need a loaner. This is my only vehicle. He couldn’t promise a car and they don’t have a list to add my name. Spoke with his boss and she was no help. I am really disappointed in the service department.

Hey. That sounds incredibly frustrating, and you have every right to be disappointed with the service department. A faulty seat belt sensor is a safety issue, and they should be taking it much more seriously, and a dealership that can't even get you on a list for a loaner car is not providing good service.

First, let's talk about the technical issue. The problem with the seat belt sensor is most likely a faulty sensor or a wiring issue. The sensor, which is built into the seat, can fail and send an intermittent signal to the car's computer, which would explain why the middle one was going off and why the side one is now not working at all. These issues are tricky to diagnose because the fault is not always present, which is probably why the dealer had your car for a day and didn't find anything.

Now, let's talk about the service department. You are not asking for a favor; you are asking for a repair that they failed to do correctly. The fact that they won't even put you on a list for a loaner car is unacceptable. You should escalate this with a manager, and if that doesn't work, you should contact the manufacturer's corporate customer service line.

When you call corporate, you should be calm and polite but firm. Explain the entire history of the issue and the fact that you have had to bring the car back multiple times. Tell them that this is a safety issue and that the service department is refusing to provide a loaner car. Corporate customer service has the authority to step in and get you a loaner car, and they can also push the dealership to fix the problem correctly.

The fact that the dealership is not taking this seriously is a huge red flag. A faulty seat belt sensor is a very important safety feature, and they have a responsibility to fix it.