emilindrac
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- Jun 13, 2013
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First, let me say that this is our 5th Infiniti we have leased over the past 8 years or so, and 2nd QX56.
We have loved the brand, and the vehicles until now. Some of the other vehicles have had some minor electrical issues, but now we have had serious issues with no apparent recourse.
In February my wife's QX56 started having an issue where the gears seemed to disengage (which simulated stalling but the engine still ran) It was towed in, and was said to be repaired. Over the past few months, we had noticed a slight "grinding" noise which got so severe suddenly as to warrant it again being towed in. It was in the service department for 4 weeks awaiting parts from Japan, and when they finally arrived, we were then told it was fixed. It apparently was something with a "fuel jet", and we were told that Infiniti had recently issued a bulletin to its dealers about it. The service manager told us that he personally drove it several miles and that we were good to go.
We went to pick up the vehicle the next day, and didn't even drive off the lot before it started to shake and the gears disengaged. We took it back and they ran the codes which revealed a "multi-cylinder mis-fire"They again "fixed" it and we are now told that it was a faulty solenoid, but I am hesitant to trust them, despite being told that it has been test driven again.
I called the national customer service line (an oxymoron) and initiated a request for a repurchase.
We were informed today that the request has been denied, with no explanation or further recourse. I am hesitant to put my family in a vehicle which could effectively "stall" at any time, particularly, because they have apparently fixed it several times.
Suffice it to say, I am extremely frustrated and am now completely done with Infiniti. It is a shame because this QX 56 has less than a year left on the lease and as mentioned, I have up until now been very happy with the vehicles we have had.
Buyer beware !!!
We have loved the brand, and the vehicles until now. Some of the other vehicles have had some minor electrical issues, but now we have had serious issues with no apparent recourse.
In February my wife's QX56 started having an issue where the gears seemed to disengage (which simulated stalling but the engine still ran) It was towed in, and was said to be repaired. Over the past few months, we had noticed a slight "grinding" noise which got so severe suddenly as to warrant it again being towed in. It was in the service department for 4 weeks awaiting parts from Japan, and when they finally arrived, we were then told it was fixed. It apparently was something with a "fuel jet", and we were told that Infiniti had recently issued a bulletin to its dealers about it. The service manager told us that he personally drove it several miles and that we were good to go.
We went to pick up the vehicle the next day, and didn't even drive off the lot before it started to shake and the gears disengaged. We took it back and they ran the codes which revealed a "multi-cylinder mis-fire"They again "fixed" it and we are now told that it was a faulty solenoid, but I am hesitant to trust them, despite being told that it has been test driven again.
I called the national customer service line (an oxymoron) and initiated a request for a repurchase.
We were informed today that the request has been denied, with no explanation or further recourse. I am hesitant to put my family in a vehicle which could effectively "stall" at any time, particularly, because they have apparently fixed it several times.
Suffice it to say, I am extremely frustrated and am now completely done with Infiniti. It is a shame because this QX 56 has less than a year left on the lease and as mentioned, I have up until now been very happy with the vehicles we have had.
Buyer beware !!!
(yeah I know I misspelled escalade) 
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