warranty question

roughyear

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I'm outside of warranty, as I already have 70k on the truck, so using my extended warranty with $100 ded per incident.

Question: my windshield wipers have been sitting up about 1-2 inches (not going all the way down into the well) when they are off.... probably a result of all the snow pack that was in there during the last blizzard that prevented the wipers from going all the way down. I had them address it at my last Major service, where they replace wipers, filters, etc... Stealer said, he had to take off the wiper arms and readjust them, which he did, but he charged me for the repair.... should that have been part of the Major service or part of the extended warranty, or is that a maintenance issue that I should have paid 1/2 hour labor for to fix ($65)??
 
its a maintenance issue that you could have done yourself. would have cost you zero. removing the wipers and readjusting is not a big deal, and they should have just done it because you are a repeat customer, but I can see the stealer charging you (nickel and diming of course) for the labor.

i dont see it as part of the major service but im not a service writer nor do I work for your dealer.
 
Yup..... nickled and dimed to death in this nation... !!
 
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